Return Policy
Last updated: July 2026
1. Our promise
Because every piece is handmade in small batches, we want you to be genuinely happy with what arrives. If something isn't right, get in touch and we'll make it right.
2. Return window
You may request a return or exchange within 7 days of delivery. To be eligible, items must be unused, unwashed, and in their original packaging with tags attached.
3. Non-returnable items
For hygiene reasons, the following cannot be returned unless faulty or damaged on arrival: swaddles and blankets that have been used or washed, and any item marked "Final Sale" on its product page.
4. Damaged or faulty items
If your order arrives damaged or with a manufacturing fault, email us within 48 hours of delivery with photos of the item and packaging. We'll offer a free replacement or a full refund, including original shipping costs.
5. How to start a return
Email hello@gulluupack.com with your order ID and the item(s) you'd like to return. We'll confirm eligibility and share return instructions. Please don't send items back before receiving confirmation.
6. Return shipping
Return shipping costs are covered by the customer unless the item was damaged, faulty, or incorrect. We recommend using a trackable shipping method, as we can't be responsible for returns lost in transit.
7. Refunds
Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 7–10 business days. Original shipping fees are refunded only for damaged, faulty, or incorrect items.
8. Exchanges
Need a different size or colour? Let us know when you request your return and we'll arrange an exchange, subject to stock availability.
9. Contact
Questions about a return? Email hello@gulluupack.com and we'll help sort it out.